Should you choose a carpet cleaner based on equipment alone.
No, your carpet cleaner needs equipment fit for purpose. But he also needs something else – skills at operating that equipment. Many companies own hot-water extractors, but few companies teach their employees how to use them properly. The best way to know that the carpet cleaner’s employees have been properly trained is to make sure the cleaner has been certified by the NCCA or Cleantrust. Before you choose a carpet cleaner, ask to see written proof of their certification.
Choosing a carpet cleaner based on low price.
Low price could be a problem in many ways: Low price can be the bait that attracts your phone call. But once the cleaner gets into your home, he pressures you into a much more expensive job. Low price can be for “single-process” cleaning. Rarely does the consumer know what this means and, when told, asks for “dual-process” cleaning instead, which costs MUCH more. (3) Low price means the carpet cleaner has cheap equipment (perhaps even a unit they rented from their local DIYshop), which cannot match the cleaning performance of the superior machines designed to remove the most soil and contaminants, and leave the least residue behind.
Choosing a carpet cleaner based on a single telephone call.
Instead, invite the person to your home and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high-pressure tactics when the technician steps into your living room. This also allows the carpet cleaner to see the type of carpet, the level of soil, and measure the exact square footage so he is able to give you a more accurate quotation.
Choosing a carpet cleaner who doesn’t offer a money-back guarantee.
Every carpet cleaning company should be fully accountable for its work. And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it,